Return & Refund Policy

Return & Exchange Policy

At FashionHatt, your satisfaction is our priority. If something isn’t quite right, we’re here to help. Please review our return and exchange guidelines below.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at fashionhatt02@gmail.com. 

First, your return approval and refund rules check new return requests to see if they should be automatically approved or refunded. Next, your return address rules check if the return should be sent to a specific return location based on their priority. If the return doesn’t meet approval or refund criteria, but does meet the criteria for an address rule, then you'll need to manually accept the return for the address rule to take effect.

You can always contact us for any return question at fashionhatt02@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items with stains, odors, damage, or signs of wear will not be accepted. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fashionhatt02@gmail.com.